Do you have any complaints?

Distillation Supplies believes reliability, quality and customer focus are important. We strive for satisfied customers and only want to provide good service. However, you may have a complaint or disagree with something. If you are not satisfied with the shipment, processing or our communication with you, you can submit a complaint. You can submit your complaint by sending an email to or by post to:

Distillation Supplies
F.a.o. Customer Services
Burgemeester Smitweg 35
2391NE Hazerswoude Dorp

We will review your complaint and try to resolve the complaint to everyone’s satisfaction. Please describe the nature of the complaint as clearly as possible in the email or letter and add photos of any damage. Please also state the relevant order number and your contact details.

Complaints Procedure

After receipt of your complaint, you will be sent a confirmation. We will respond to your complaint within 14 days of receiving it; should more time be required, we will let you know.